Terms & Conditions

1. General Terms

  • By accessing or using the ZEPHRONNE website, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions and other policies published on our website.

  • Customers must be at least 18 years of age to place an order. Customers below 18 years may use the website only under the supervision and with the involvement of a parent or legal guardian.

  • ZEPHRONNE reserves the right to update, modify, or revise these Terms & Conditions and other website policies from time to time.

  • Any updated terms will be published on the website and will become effective from the date of publication, subject to applicable law.

2. Product Information & Fragrance Disclaimer

  • ZEPHRONNE makes reasonable efforts to ensure that product descriptions, fragrance notes, images, ingredients, specifications, and other product information displayed on the website are accurate and up-to-date.

  • Product colors, packaging, labels, and overall appearance may vary slightly from the images displayed on the website due to lighting conditions, photography, screen settings, manufacturing variations, or packaging updates.

  • Fragrance longevity, projection, intensity, and overall performance may vary from person to person depending on factors such as skin type, body chemistry, climate, temperature, application method, and storage conditions.

  • Fragrance preferences are subjective. ZEPHRONNE does not guarantee that a particular fragrance will suit or meet the personal preferences of every customer.

  • Customers are advised to carefully review the product description, fragrance notes, size, ingredients, and other available product information before placing an order.

3. Pricing & Payments

  • All prices on the website are displayed in Indian Rupees (INR) unless otherwise stated.

  • Applicable taxes, shipping charges, and other charges, where applicable, will be displayed at checkout before payment is completed.

  • Orders are subject to successful payment confirmation and product availability.

  • ZEPHRONNE reserves the right to correct genuine pricing, product listing, typographical, or technical errors, subject to applicable law and appropriate communication with the customer.

  • Promotional offers, discounts, coupon codes, and special offers are subject to their respective terms, validity periods, product eligibility, and other conditions stated at the time of the offer.

4. Order Acceptance & Product Availability

  • Placing an order on the website constitutes a request to purchase the selected products and does not, by itself, guarantee order acceptance.

  • An order will be considered accepted once it has been confirmed by ZEPHRONNE, subject to product availability and successful payment verification.

  • ZEPHRONNE may cancel or decline an order in circumstances including, but not limited to:

    • Product unavailability or stock issues.

    • Payment failure or payment-related issues.

    • Suspected fraudulent or unauthorized transactions.

    • Genuine pricing, listing, or technical errors.

    • Other circumstances permitted under applicable law.

  • If a prepaid order is cancelled by ZEPHRONNE, any eligible refund will be processed in accordance with our applicable Cancellation & Refund Policy.

5. Customer Responsibilities

Customers are responsible for:

  • Providing accurate, complete, and up-to-date personal, contact, and delivery information.

  • Reviewing their order details carefully before completing payment.

  • Ensuring that someone is available to receive the order at the provided delivery address.

  • Using the products only as intended and following the applicable product safety and usage instructions.

  • Not using the website or its services for any unlawful, fraudulent, or unauthorized purpose.

  • Not attempting to interfere with, damage, disrupt, or gain unauthorized access to the website, its systems, or security features.

6. Intellectual Property

  • All content available on the ZEPHRONNE website, including brand names, logos, trademarks, product photographs, packaging designs, product descriptions, text, graphics, videos, artwork, and other materials, is owned by ZEPHRONNE or its respective rights holders.

  • No website content may be copied, reproduced, modified, distributed, published, transmitted, or commercially used without prior written permission from the applicable rights holder, except where permitted by applicable law.

  • Unauthorized use of ZEPHRONNE's intellectual property may result in appropriate legal action.

7. Limitation of Liability

  • ZEPHRONNE will make reasonable efforts to provide accurate product information and reliable website services.

  • ZEPHRONNE shall not be responsible for losses, delays, or disruptions caused by circumstances beyond its reasonable control, subject to applicable law.

  • Nothing in these Terms & Conditions is intended to exclude, restrict, or limit any consumer rights, statutory warranties, remedies, or liabilities that cannot legally be excluded or limited under applicable law.

8. Governing Law & Disputes

  • These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

  • Any dispute arising in connection with these Terms & Conditions or an order placed through the website shall be handled in accordance with applicable Indian law.

  • Nothing in this section prevents a customer from exercising any mandatory consumer rights or remedies available under applicable consumer protection laws.

  • Disputes shall be subject to the jurisdiction of competent courts, as permitted under applicable law.

6. Product Safety & Usage Policy

ZEPHRONNE perfumes are intended for external use only. Customers should follow the safety instructions below:

  • Do not ingest or consume the perfume.

  • Avoid contact with the eyes, mouth, and mucous membranes.

  • Do not apply perfume to irritated, broken, or damaged skin.

  • Customers with sensitive skin are advised to perform a patch test before regular use.

  • Discontinue use immediately if irritation, redness, itching, burning, or any other adverse reaction occurs. Seek appropriate medical advice if required.

  • Keep perfume away from the eyes and face during application.

  • Perfumes are generally flammable. Keep them away from heat, sparks, open flames, candles, and other sources of ignition.

  • Do not expose the product to excessive heat or prolonged direct sunlight.

  • Store the perfume in a cool, dry place and keep the bottle properly closed when not in use.

  • Keep perfumes out of reach of children and pets.

  • Customers should always review the product packaging, label, ingredients, warnings, and usage instructions before use.

  • If you experience a severe or persistent reaction after using a product, discontinue use and seek medical attention.

ZEPHRONNE shall not be responsible for adverse reactions arising from misuse, improper storage, failure to follow product instructions, or use contrary to the product's intended purpose, subject to applicable law.

7. Contact Us

For questions, concerns, or assistance regarding your order, products, shipping, returns, refunds, or other customer support matters, please contact:

ZEPHRONNE
Customer Care & Support

Phone / WhatsApp:
+91 89058 93343

Email:
info@zephronne.com

For faster assistance with an order-related query, customers are requested to provide their order number along with relevant photographs or videos, where applicable.

For complaints or grievances, customers may use the above contact details or the grievance contact details published on the website.