Cancellation Policy

At ZEPHRONNE, we understand that customers may occasionally need to cancel an order. This Cancellation Policy explains when an order can be cancelled and how refunds are handled.

1. Order Cancellation Before Dispatch

  • Customers may request cancellation of an order before the order has been dispatched from our warehouse.

  • Customers should contact the ZEPHRONNE customer care team as soon as possible after placing the order to request cancellation.

  • Cancellation requests are subject to confirmation by our customer care team.

  • Once a cancellation request has been accepted and confirmed, the order will be cancelled and the applicable refund will be initiated.

  • A 2.5% cancellation charge may be deducted from the eligible refund amount for an approved cancellation, where legally permissible and where the applicable charge has been clearly disclosed to the customer before purchase.

  • The 2.5% charge will be applied only where it represents an applicable cancellation/payment processing cost and is permitted under applicable law.

  • If the order has already been dispatched before the cancellation request is received or processed, the order will be treated as a post-dispatch cancellation, and the provisions below will apply.

2. Cancellation After Dispatch

  • Orders generally cannot be cancelled once they have been dispatched from our warehouse.

  • If a customer refuses to accept a dispatched order or the shipment cannot be delivered due to reasons attributable to the customer, the order may be returned to origin (RTO).

  • For prepaid orders returned to origin after dispatch, a ₹75 RTO deduction may be applied toward return shipping and handling costs, where applicable, legally permissible, and properly disclosed.

  • The ₹75 deduction will not apply where prohibited by applicable law or where the return occurred due to an error attributable to ZEPHRONNE or the delivery partner.

  • Any eligible remaining refund will be processed after the returned shipment has been received and, where necessary, verified.

3. Cancellation Request Procedure

To request cancellation before dispatch:

  • Contact ZEPHRONNE Customer Care at +91 89058 93343.

  • Alternatively, email info@zephronne.com.

  • Provide your order number and the contact details used while placing the order.

  • Clearly state that you wish to cancel the order.

  • Cancellation requests should be made as early as possible to allow sufficient time for processing before dispatch.

  • A cancellation request does not guarantee cancellation until it has been confirmed by ZEPHRONNE.

4. Refund for Cancelled Orders

  • Approved refunds for prepaid orders will generally be credited to the original payment method.

  • Eligible cancellation refunds will be initiated within 15 days of cancellation acceptance.

  • The time taken for the refund to appear in the customer's bank account, card, UPI account, or other payment account may vary depending on the payment gateway, bank, card issuer, or payment service provider.

  • Any applicable cancellation charge or deduction will be communicated or disclosed in accordance with this policy and applicable law before the refund is processed.

  • If a prepaid order is cancelled by ZEPHRONNE due to product unavailability, genuine technical error, payment issue, or another reason attributable to ZEPHRONNE, the customer will receive an eligible refund in accordance with applicable law and the circumstances of the cancellation.

5. Cash on Delivery (COD) Orders

  • COD orders that are cancelled before dispatch will be cancelled subject to confirmation by ZEPHRONNE.

  • If a COD order has already been dispatched, it generally cannot be cancelled through a cancellation request.

  • If a dispatched COD order is refused or remains undelivered and is subsequently returned to origin, the order may be treated as an RTO shipment.

  • Since no payment has been collected for a COD order, there is generally no product-payment refund to process.

  • Where a refund or reimbursement is otherwise due, it will be processed through an eligible and mutually agreed method, subject to verification and applicable law.

6. Orders Cancelled by ZEPHRONNE

ZEPHRONNE may cancel an order in circumstances including, but not limited to:

  • Product being unavailable or out of stock.

  • Payment failure or payment-related issues.

  • Suspected fraudulent or unauthorized transactions.

  • Genuine pricing, listing, or technical errors.

  • Incorrect product information caused by an apparent system or technical error.

  • Circumstances beyond our reasonable control that prevent fulfillment of the order.

  • Any other circumstances permitted under applicable law.

If ZEPHRONNE cancels a prepaid order, any eligible refund will be initiated in accordance with applicable law and the circumstances of the cancellation.

7. Refund After Return to Origin

  • Where a dispatched prepaid order is returned to origin due to refusal, non-acceptance, incorrect delivery information, or unsuccessful delivery attempts attributable to the customer, the shipment will first need to be received back by ZEPHRONNE.

  • Any eligible refund will be processed after the returned shipment is received and verified, where applicable.

  • The applicable ₹75 RTO shipping and handling deduction may be deducted from the eligible refund where the conditions specified in this policy are met.

  • No such deduction will be applied where prohibited by applicable law or where the RTO occurred due to an error attributable to ZEPHRONNE or the delivery partner.

8. Statutory Rights

Nothing in this Cancellation Policy is intended to exclude, restrict, or limit any consumer rights, statutory remedies, or other protections that cannot legally be excluded or limited under applicable law.