Return & Exchange

At ZEPHRONNE, we aim to ensure that every order reaches you safely and in good condition. Due to the nature of fragrance products and hygiene considerations, certain products may not be eligible for return or exchange. Please review the following policy before placing an order.

1. Return Eligibility

  • Returns are accepted only for products that meet the eligibility criteria specified in this policy and applicable law.

  • Due to hygiene and product-safety considerations, opened, used, sprayed, or tampered-with perfume products are generally not eligible for return.

  • This restriction does not apply where the product is defective, damaged, leaking, broken, incorrect, or otherwise eligible for a return, refund, or other remedy under applicable law.

  • Products approved for return must, where applicable, be returned in their original packaging along with all accessories, inserts, tags, and other items supplied with the order.

  • Products must be returned in the condition specified by our customer care team for the return to be processed.

  • ZEPHRONNE reserves the right to review and verify the condition of the product before approving a return, replacement, or refund.

2. Damaged, Leaking, Broken, Missing, or Incorrect Products

  • Customers should report any missing, damaged, leaking, broken, or incorrect product to ZEPHRONNE customer care as soon as possible, preferably on the day of delivery.

  • Customers are encouraged to record an unboxing video when opening their package, particularly for claims involving damage, leakage, breakage, missing products, or incorrect products.

  • An unboxing video may be requested as supporting evidence during the claim review. However, the absence of an unboxing video will not, by itself, prevent ZEPHRONNE from reviewing a genuine complaint or any claim protected under applicable law.

  • Where available, the unboxing video should clearly show:

    • The original and unopened package.

    • The shipping label and order details.

    • The condition of the package before opening.

    • The complete process of opening the package.

    • The product and contents received.

    • Any visible damage, leakage, breakage, or discrepancy.

  • Customers may also be required to provide clear photographs of the product, packaging, shipping label, and the issue identified.

  • Customers should retain the original packaging and shipping materials until the claim has been reviewed and resolved.

  • Claims will be reviewed by our customer care team and may be subject to verification before a replacement, refund, or other appropriate resolution is provided.

3. Return Request Procedure

To request a return, refund, replacement, or raise a product-related complaint:

  • Contact our customer care team at +91 89058 93343.

  • Alternatively, email us at info@zephronne.com.

  • Provide your order number, registered contact details, and a clear description of the issue.

  • Where applicable, provide photographs, videos, and other information requested by our customer care team.

  • Retain the original product, packaging, shipping materials, and other items received with the order until the claim has been reviewed.

  • Do not dispose of, alter, or intentionally damage the product or packaging while the claim is under review.

4. Review & Approval of Claims

  • All return, refund, and replacement requests are subject to review and verification.

  • ZEPHRONNE may request additional information or evidence where reasonably necessary to assess a claim.

  • For eligible claims involving damaged, defective, leaking, broken, missing, or incorrect products, ZEPHRONNE may offer a replacement, refund, or another appropriate remedy, subject to product availability and applicable law.

  • If a replacement is unavailable, an eligible refund may be provided in accordance with this policy and applicable law.

  • The final resolution will depend on the nature of the issue, verification of the claim, product availability, and applicable legal requirements.

5. Refund Processing

  • Refunds will be processed only after the relevant claim has been reviewed and approved, where applicable.

  • Approved refunds for eligible prepaid orders will generally be credited to the original payment method, unless another method is required by applicable law or mutually agreed upon.

  • The applicable refund timeline will be communicated to the customer at the time the refund is approved.

  • The time required for the refund to appear in the customer's bank account or payment account may vary depending on the payment gateway, bank, card issuer, or other payment provider.

  • For cancellations, the applicable refund timeline will be governed by the Cancellation & Refund provisions communicated to the customer.

  • Refund timelines for damaged, defective, leaking, broken, missing, or incorrect products may differ from cancellation refunds and will be communicated after the claim has been reviewed and approved.

6. Shipping Charges & Return Shipping

  • Original shipping charges may be non-refundable where permitted by applicable law and depending on the reason for the return.

  • Where a return or replacement is required due to a confirmed defect, damage, leakage, breakage, incorrect product, or an error attributable to ZEPHRONNE, the applicable shipping or return costs will be handled in accordance with applicable law and the resolution communicated to the customer.

  • Where a return is requested for reasons not attributable to ZEPHRONNE and such return is permitted under this policy, applicable return shipping charges may be borne by the customer.

7. Products Not Eligible for Return

Unless otherwise required under applicable law, the following products may generally not be eligible for return:

  • Perfumes that have been opened, sprayed, used, or tampered with.

  • Products returned without their original packaging, where the packaging is necessary to verify or process the claim.

  • Products damaged after delivery due to misuse, improper storage, accidental damage, or failure to follow the product's safety and usage instructions.

  • Products returned without required components, accessories, or items supplied with the order, where applicable.

  • Products for which the customer has not followed the applicable return instructions provided by ZEPHRONNE.

These exclusions do not limit any consumer rights or remedies that cannot legally be excluded.

8. Order Marked as Delivered but Not Received

  • If an order is marked as "Delivered" but has not been received, customers should contact ZEPHRONNE customer care as soon as possible and preferably within 3 days of the delivery status being updated.

  • Customers may be asked to provide their order number, delivery details, and other information necessary to investigate the matter.

  • ZEPHRONNE may coordinate with the courier or delivery partner to investigate the delivery status.

  • The 3-day reporting period is intended to help us investigate delivery issues promptly and does not limit any statutory rights or remedies available to customers under applicable law.

9. Return to Origin (RTO)

  • If an order is returned to origin due to circumstances attributable to the customer, such as refusal to accept the package, incorrect or incomplete delivery information, or repeated unsuccessful delivery attempts, an RTO handling/shipping deduction of ₹75 may apply before any eligible refund is processed.

  • The ₹75 deduction is intended to cover or contribute toward the costs associated with the returned shipment and related handling.

  • This deduction will be subject to applicable law and will not apply where prohibited by law or where the return occurred due to an error attributable to ZEPHRONNE or the delivery partner.

10. No Refund for Change of Mind

  • Due to hygiene and product-safety considerations, returns or refunds may generally not be accepted merely because a customer does not like the fragrance, changes their mind after purchase, or finds that the fragrance does not suit their personal preference.

  • This does not affect any rights or remedies available to customers under applicable consumer protection laws.

11. Contact Us

For return, refund, replacement, or product-related assistance, please contact:

ZEPHRONNE
Customer Care & Support

Phone / WhatsApp:
+91 89058 93343

Email:
info@zephronne.com

For faster assistance, please include your order number and relevant photographs or videos, where applicable.