Shipping & Delivery Policy

Shipping & Delivery Policy

At ZEPHRONNE, we strive to process, pack, and deliver your orders safely and efficiently. Please read the following Shipping & Delivery Policy carefully before placing an order.

1. Order Processing & Dispatch

  • Orders are processed and dispatched within the estimated processing time displayed on our website.

  • Orders will be shipped to the delivery address provided by the customer at the time of checkout.

  • Customers are responsible for providing accurate and complete shipping information, including their full name, phone number, PIN code, and delivery address.

  • ZEPHRONNE shall not be responsible for delays caused by incorrect, incomplete, or inaccurate delivery information provided by the customer.

  • Once an order has been dispatched, tracking details may be shared with the customer, where applicable.

2. Shipping Charges

  • Shipping and handling charges may vary depending on the product, order value, package size, weight, volume, delivery location, and other applicable factors.

  • Any applicable shipping charges will be clearly displayed at checkout before the customer completes payment.

  • The total amount payable, including applicable shipping charges and taxes, will be displayed before payment confirmation.

3. Delivery Timeline

  • Delivery timelines displayed on the website are estimates and may vary depending on the delivery location, courier partner, weather conditions, public holidays, operational issues, and other unforeseen circumstances.

  • ZEPHRONNE makes reasonable efforts to ensure timely delivery; however, delays caused by courier partners or circumstances beyond our reasonable control may occur.

  • Customers are requested to ensure that someone is available at the delivery address to receive the order.

4. Delivery & Receipt of Orders

  • Customers are advised to inspect the package carefully at the time of delivery.

  • If the package appears to be tampered with, visibly damaged, leaking, or otherwise compromised, customers are advised to refuse acceptance from the delivery partner, where possible, and contact ZEPHRONNE customer care promptly.

  • For perfume products, customers are particularly advised to check the package for visible leakage, breakage, or damage before accepting the shipment.

  • Once an order has been delivered and accepted, ZEPHRONNE shall not be responsible for damage occurring after delivery, except where liability cannot be excluded under applicable law.

5. Missing, Damaged, Leaking, or Incorrect Products

  • Customers should report any issue relating to a missing item, leakage, breakage, damage, or incorrect product to ZEPHRONNE customer care as soon as possible, preferably on the day of delivery.

  • Customers are encouraged to record an unboxing video when opening their package, particularly for high-value orders or where there is a possibility of damage, leakage, breakage, or an incorrect product.

  • An unboxing video may be requested as supporting evidence during the review of a claim. However, the absence of an unboxing video will not, by itself, prevent ZEPHRONNE from reviewing a genuine complaint or any claim protected under applicable law.

  • Where available, the unboxing video should clearly show:

    • The original and unopened package.

    • The shipping label and order details.

    • The condition of the package before opening.

    • The complete process of opening the package.

    • The product and contents received.

    • Any visible damage, leakage, breakage, or discrepancy.

  • Customers should retain the original packaging, shipping materials, and product packaging until the claim has been reviewed and resolved.

  • ZEPHRONNE may request photographs, videos, order details, or other reasonable information to verify a claim.

  • Claims will be reviewed by our customer care team and may be subject to verification.

  • Where a claim is found to be eligible, ZEPHRONNE may provide a replacement, refund, or another appropriate resolution, subject to product availability, verification, and applicable law.

6. Order Marked as Delivered but Not Received

  • If an order is marked as "Delivered" but has not been received, customers should contact ZEPHRONNE customer care as soon as possible and preferably within 3 days of the delivery status being updated.

  • Customers may be required to provide their order number, delivery details, and other information necessary to assist with the investigation.

  • ZEPHRONNE may coordinate with the courier or delivery partner to investigate the delivery status.

  • The 3-day reporting period is intended to help us investigate delivery issues promptly and efficiently and does not limit any statutory rights or remedies available to customers under applicable law.

7. Incorrect or Incomplete Shipping Information

  • Customers are responsible for ensuring that all shipping information entered during checkout is correct and complete.

  • If an order is delayed, returned, or undelivered due to an incorrect or incomplete address, phone number, PIN code, or other information provided by the customer, additional shipping charges may apply for re-dispatch, where applicable.

  • Customers should contact ZEPHRONNE customer care as soon as possible if they identify an error in their shipping information after placing an order.

8. Delivery Attempts & Return to Origin (RTO)

  • The courier partner may make multiple delivery attempts in accordance with its delivery procedures.

  • If delivery cannot be completed due to the customer's unavailability, incorrect address, unreachable phone number, refusal to accept the order, or other reasons attributable to the customer, the shipment may be returned to origin (RTO).

  • Where an order is returned to origin due to circumstances attributable to the customer, a ₹75 RTO handling/shipping deduction may apply before any eligible refund is processed.

  • The applicable ₹75 deduction, where charged, is intended to cover or contribute toward the costs associated with the returned shipment and related handling.

  • Any such deduction will be subject to applicable law and will not apply where prohibited by law or where the return occurred due to an error attributable to ZEPHRONNE or the delivery partner.

9. Delays Beyond Our Control

ZEPHRONNE shall not be responsible for delivery delays caused by circumstances beyond our reasonable control, including but not limited to:

  • Extreme weather conditions

  • Natural disasters

  • Public holidays

  • Courier or logistics disruptions

  • Strikes or operational disruptions

  • Government restrictions

  • Transportation disruptions

  • Unforeseen events or circumstances affecting delivery operations

We will, however, make reasonable efforts to assist customers in tracking and resolving delivery-related issues.

10. Contact Us

For questions or concerns regarding order processing, shipping, delivery, damaged products, missing items, or delivery status, customers may contact the ZEPHRONNE Customer Care Team through the contact details provided on our website.

ZEPHRONNE reserves the right to update or modify this Shipping & Delivery Policy from time to time. Any changes will become effective once the updated policy is published on our website.