Privacy Policy

At ZEPHRONNE, we respect your privacy and are committed to protecting the personal information you provide when using our website and services. This Privacy Policy explains what information we may collect, how we use it, when we may share it, and the choices available to you.

1. Information We Collect

When you visit our website, create an account, place an order, contact us, or otherwise interact with our services, we may collect the following information:

  • Full name.

  • Phone number and email address.

  • Billing and shipping address.

  • Order history, purchase details, and transaction-related information.

  • Customer support communications and information you provide when contacting us.

  • Payment transaction details and payment status. We generally do not store complete cards, UPI, or banking credentials on our own systems where payment processing is handled by third-party payment providers.

  • Website usage information, including pages visited, interactions, browser information, device information, IP address, and similar technical information, where applicable.

  • Information collected through cookies and similar tracking technologies, as described below.

2. How We Use Your Information

We may use the information we collect to:

  • Process, confirm, and deliver your orders.

  • Provide order confirmations, shipping updates, tracking information, and customer support.

  • Process eligible cancellations, returns, refunds, replacements, and other order-related requests.

  • Verify transactions and prevent fraudulent, unauthorized, or potentially harmful activities.

  • Improve our website, products, services, and overall customer experience.

  • Understand website usage, performance, and customer preferences.

  • Send promotional, marketing, or other communications where you have provided the required consent or where otherwise permitted by applicable law.

  • Respond to your inquiries, complaints, and requests.

  • Comply with applicable legal, regulatory, tax, accounting, and other lawful obligations.

  • Establish, exercise, or defend our legal rights where necessary.

3. Sharing of Information

We may share relevant personal information with trusted third parties where reasonably necessary to provide our products and services, including:

  • Courier and logistics partners for processing and delivering orders.

  • Payment gateways and payment service providers for processing payments and refunds.

  • Technology and service providers that help us operate, maintain, secure, and improve our website and business operations.

  • Customer support or service partners, where required to assist with customer requests.

  • Professional advisers, regulators, government authorities, or law enforcement agencies, where disclosure is required or permitted by applicable law.

We only intend to share information that is reasonably necessary for the relevant purpose.

ZEPHRONNE does not sell customers' personal information to third parties.

4. Cookies & Tracking Technologies

  • Our website may use cookies, pixels, tags, and similar technologies to support essential website functions and improve your browsing experience.

  • These technologies may be used to:

    • Remember preferences and settings.

    • Keep essential website functions working.

    • Understand website traffic and usage.

    • Improve website performance.

    • Support analytics and marketing activities, where applicable.

  • You may be able to manage or disable certain cookies through available website settings or your browser controls.

  • Disabling certain cookies may affect the availability or functionality of some parts of the website.

5. Marketing Communications

  • ZEPHRONNE may send promotional communications, including information about new products, offers, discounts, or other updates, where you have provided the required consent or where such communication is otherwise permitted by applicable law.

  • You may opt out of promotional communications by using the unsubscribe option included in the communication or by contacting us.

  • Even if you opt out of promotional communications, we may continue to send essential service-related communications, such as order confirmations, delivery updates, refund notifications, or other transactional messages.

6. Data Security

  • We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, loss, disclosure, or destruction.

  • Access to personal information is limited to individuals and service providers who reasonably need it for legitimate business purposes.

  • While we take reasonable steps to protect your information, no method of electronic transmission, storage, or processing can be guaranteed to be completely secure.

  • Customers should also take reasonable precautions to protect their account credentials and personal information.

7. Data Retention

  • We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required or permitted under applicable law.

  • Certain information may need to be retained for legal, tax, accounting, fraud-prevention, dispute-resolution, or regulatory purposes.

  • When personal information is no longer required, it may be securely deleted, anonymized, or otherwise handled in accordance with applicable legal and operational requirements.

8. Customer Privacy Rights

Subject to applicable law and necessary record-retention requirements, customers may have the right to:

  • Request access to personal information held about them.

  • Request correction or updating of inaccurate or incomplete information.

  • Request deletion of personal information where legally permissible.

  • Withdraw consent for certain processing activities where processing is based on consent.

  • Opt out of promotional communications.

  • Raise privacy-related questions, concerns, or complaints.

Requests may be subject to verification to help protect customer information from unauthorized access.

9. Third-Party Services & Links

  • Our website may use or link to third-party services, websites, payment providers, social media platforms, analytics tools, advertising services, or other external services.

  • Third-party services may have their own privacy policies and terms of use.

  • ZEPHRONNE is not responsible for the privacy practices of third-party websites or services that are not operated by us.

  • Customers are encouraged to review the privacy policies of relevant third-party services before providing personal information to them.

10. Children's Privacy

  • Our website and services are intended for individuals who are at least 18 years of age or for use by individuals under 18 under the supervision of a parent or legal guardian.

  • We do not knowingly seek to collect personal information directly from children in violation of applicable law.

  • If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.

11. Changes to This Privacy Policy

  • ZEPHRONNE may update or modify this Privacy Policy from time to time to reflect changes in our practices, technology, services, or applicable legal requirements.

  • Any updated Privacy Policy will be published on this website.

  • Customers are encouraged to review this page periodically for the latest information.

12. Privacy Contact

For privacy-related questions, requests, or concerns, please contact:

ZEPHRONNE
Privacy Contact

Email:
info@zephronne.com

When contacting us regarding your personal information, please provide sufficient details to help us identify your request and, where applicable, verify your identity.